Privacy Policy

Picnique ("we", "us", or "our") is a discovery and planning platform. This Privacy Policy explains how we collect, use, disclose, and store personal information when you use Picnique websites, apps, subscriptions, and related services.

By using Picnique, you acknowledge this Privacy Policy and our handling of personal information as described below.

Depending on how you use Picnique, we may collect identity and account details (such as name and email), profile and preference data, user-generated content, communications with support, and transaction records for subscriptions.

When you create an account, we ask for structured profile information to personalise recommendations and improve the Service. This may include: relationship or dating context; gender identity; age range (as a bracket, not an exact date of birth); Australian state or territory; suburb or nearby area you nominate (we do not require a street number or precise address); typical date-night style and general budget comfort; and optional marketing preferences.

If you choose "Use my general area" at signup, your device may share a one-time or short-lived coarse location with your browser. We use that signal only to suggest a suburb and state via a third-party geocoding service (currently OpenStreetMap Nominatim). You can edit or replace the suggested suburb before saving. We store suburb and state with your profile. We may also store the approximate latitude and longitude returned at signup (rounded) together with a timestamp, to validate the lookup and support regional analytics, not to identify a specific household.

We may also collect technical and usage data, including IP address, device identifiers, browser type, operating system, events, and interactions for analytics, diagnostics, and security monitoring.

Payment card information is processed by third-party payment providers (such as Stripe) and is not stored on Picnique servers.

We collect information directly from you (for example, when you register, subscribe, or contact us), automatically through your use of the Service (for example, cookies and analytics technologies), and from trusted partners that help us deliver and improve Picnique.

We use personal information to operate and improve Picnique, provide recommendations, manage accounts and billing, communicate with users, prevent fraud and abuse, troubleshoot issues, satisfy legal obligations, and deliver marketing where permitted by law.

Signup profile fields (including location at suburb level, demographic-style selections, and preferences) are used to rank and tailor date suggestions, measure engagement by segment, train and evaluate recommendation quality, and support product development. Where you opt in, we also use your email and related profile attributes for promotional messaging.

Picnique uses cookies and similar technologies for authentication, session continuity, performance measurement, analytics, product improvement, and campaign effectiveness. You can control cookie settings in your browser, but some features may not function correctly if cookies are disabled.

We may disclose personal information to service providers and partners that assist us with hosting, authentication, infrastructure, payments, analytics, customer support, communications, and integrations.

Picnique may also share or sell personal information (including audience and usage data) to business partners, advertisers, data partners, or affiliates for commercial, analytics, service improvement, and marketing purposes, to the extent permitted by applicable law. Categories may include account identifiers, email, subscription tier, technical and usage metrics, and profile attributes collected at signup or through use of the Service (such as coarse location, demographic-style selections, and preference data), including in aggregated or segment form where appropriate.

Any sharing or sale of personal information is carried out in accordance with applicable Australian privacy and data protection laws, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where applicable.

Some recipients of personal information may be located outside Australia. Where overseas disclosure occurs, we take reasonable steps to ensure personal information is handled with appropriate safeguards.

We may send service-related updates and, where lawful, promotional communications. Where we offer an opt-in at signup or in product settings, promotional emails respect that choice until you change it. You can opt out of marketing emails by using the unsubscribe link in those messages, but you may still receive essential account or transactional communications.

We retain personal information for as long as reasonably necessary for the purposes set out in this policy, including service delivery, legal compliance, security, dispute resolution, records management, and legitimate business operations.

We implement reasonable technical and organisational safeguards to protect personal information against misuse, interference, loss, and unauthorised access, modification, or disclosure. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold about you, and may request details about how your data has been handled. You may also close your account at any time.

Picnique handles personal information in accordance with applicable Australian laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where those laws apply.

Picnique is not directed to children under 18. We do not knowingly collect personal information from children under 18.

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. Updated versions will be posted on this page with a revised effective date.